Why do I have to send START first?

Because Voxpanda only messages numbers that wrote to it first. Sending START with your code confirms the number is yours and turns the messages on.

What if my code expired?

Codes work for 30 minutes. Select Get code again on the brand page and send the new code.

Can I answer customer questions without WhatsApp?

Yes. Every question also waits in Questions in the app, where you can type the answer and select Send answer. After STOP, updates come by email.

Does one number work for several brands?

Yes. Each message starts with the brand name and a code, and commands take the brand name at the end, for example PAUSE kopikita.

Voxpanda WhatsApp setup: opt-in, answers, commands

You link WhatsApp to Voxpanda by sending START and a 6-character code to Voxpanda from your own WhatsApp within 30 minutes. After that, the AI social media manager sends you customer questions it cannot answer, a daily summary and the weekly plan, from a Voxpanda WhatsApp number. You reply there and the customer gets your answer.

Link your number

Open Brands and select your brand. Find Owner WhatsApp. During setup, the same form is the WhatsApp step of getting started with Voxpanda.
Enter your WhatsApp number in international format, for example +628123456789.
Select Get code.
Send START and the code, for example START AB12CD, to Voxpanda on WhatsApp within 30 minutes. Open WhatsApp opens the chat with the message ready.
Send it from the same number you entered. Voxpanda replies that it is connected for your brand.

Only the workspace owner can link a WhatsApp number.

Answer a customer question

Each question starts with a 4-character code in brackets, for example [E7K2], then the brand, the platform, the question and a suggested reply when the AI has one.

Reply 1 to send the suggested reply.
Reply 2 to ignore the question.
Or type your own answer starting with the code, for example E7K2 Yes, we ship to Bandung.

Voxpanda posts your answer on the original platform, then asks whether to save it. Reply YES and the AI can answer the same question next time. If you have several open questions and leave out the code, Voxpanda asks which one you mean. The WhatsApp alerts page explains which messages are sent to you.

Commands

Command	Indonesian	What it does
`APPROVE`	`SETUJU`	Approves the weekly plan
`REJECT 3`	`TOLAK 3`	Removes post 3 from the plan; a replacement follows
`PAUSE`	`JEDA`	Stops posts and outbound comments; replies to customers continue
`RESUME`	`LANJUT`	Starts the brand again
`REPORT`	`LAPORAN`	Sends a 7-day summary
`HELP`	`BANTUAN`	Lists the commands
`STOP`	`BERHENTI`	Turns off all WhatsApp messages
`START`	`START`	Turns them on again after STOP

If you manage more than one brand, add the brand name, for example PAUSE kopikita. The weekly plan behind APPROVE and REJECT is described in the weekly plan and approval overview.

Turn messages off

Send STOP. Voxpanda confirms and sends further updates by email. The brand page shows stopped. Send START without a code to turn messages on again.

Messages count toward your plan’s monthly WhatsApp quota, explained in billing and credits. Each message mentions your brand, and Voxpanda sends no marketing from this number.